> ## Documentation Index
> Fetch the complete documentation index at: https://codebeans-payment-rules-pro.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to reach support, what to include, and which questions belong to Shopify.

## From inside the app

**Contact support** appears in two places — the Home page banner and the top of the customizations list. Either opens a support request.

## What to include

A good report cuts the back-and-forth to one round:

* **The exported rule.** **… → Export customization**, and attach the JSON. This tells support exactly what your rule contains — worth more than a description of it.
* **The cart you tested with.** Products, total, currency, shipping country, and whether the customer was logged in.
* **What you expected and what you saw.** "Cash on Delivery should have been hidden and it was still there" is actionable; "the app is not working" is not.
* **Your store URL** and roughly when the problem started.

## Before you write

Two minutes on [Troubleshooting](https://codebeans-payment-rules-pro.mintlify.site/reference/troubleshooting.md) resolves most cases — a rule left in Draft, a method not toggled on, or a country outside every zone.

## Shopify's side of the line

Some things are Shopify's, not the app's:

| Ask Shopify about | Ask us about |
| - | - |
| Enabling or disabling a gateway | Which enabled methods appear at checkout |
| Payouts, fees, settlement | Rules, conditions, zones |
| Markets and B2B company setup | Rules that target Markets or companies |
| Checkout branding and layout | Method labels, order, visibility |

If a payment method is missing from the app's list entirely, it is not enabled in **Settings → Payments** — that one is Shopify's.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.