From inside the app
Contact support appears in two places — the Home page banner and the top of the customizations list. Either opens a support request.What to include
A good report cuts the back-and-forth to one round:- The exported rule. … → Export customization, and attach the JSON. This tells support exactly what your rule contains — worth more than a description of it.
- The cart you tested with. Products, total, currency, shipping country, and whether the customer was logged in.
- What you expected and what you saw. “Cash on Delivery should have been hidden and it was still there” is actionable; “the app is not working” is not.
- Your store URL and roughly when the problem started.
Before you write
Two minutes on Troubleshooting resolves most cases — a rule left in Draft, a method not toggled on, or a country outside every zone.Shopify’s side of the line
Some things are Shopify’s, not the app’s:
If a payment method is missing from the app’s list entirely, it is not enabled in Settings → Payments — that one is Shopify’s.